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Event Childcare FAQs
Your Event Childcare FAQs, Answered
Our event childcare FAQs cover the questions families ask most often. We’ve gathered everything you need to know about what to expect before, during, and after your Haven booking.
Safety & Logistics
Yes. Haven provides on-site event childcare while a parent or responsible guardian remains at the event and accessible if needed. This allows children to stay close to their families while parents enjoy the celebration.
Haven’s standard Kids’ Club experience is designed primarily for children ages 3–12. Younger children may also be accommodated with advance planning and additional staffing based on their age and care needs. We review the ages of all children attending before your event so we can create an appropriate childcare plan.
Our standard Kids’ Club packages accommodate up to 12 children, depending on the package selected. Staffing is planned around the number and ages of children attending, and larger groups or events requiring additional support may need extra caregivers or a custom childcare plan.
Families provide allergy and important care information during registration before the event. Our team reviews this information in advance and takes reasonable precautions when planning activities and supervising meals or snacks. Any specific needs should be discussed with Haven before the event so we can determine how they can be safely accommodated.
Booking & Packages
Submit our Request a Quote form with your event date, venue, estimated number and ages of children, and a few details about your celebration. We’ll review your information and recommend the childcare plan that best fits your event.
You don’t have to figure it out alone. We’ll consider your guest count, children’s ages, event schedule, and childcare needs before recommending the most appropriate Kids’ Club package and any useful add-ons.
Once you’re ready to move forward, your date is reserved after the required service agreement is completed and deposit is received. Booking details will be provided with your personalized quote.
Yes. Additional care hours and caregivers may be added depending on availability and the needs of your event. These can be included in your personalized childcare plan and quote.
We understand that guest lists can change. Let us know as soon as possible if your expected child count changes so we can confirm that your package, staffing, and Kids’ Club setup are still appropriate.
Yes. If your event doesn’t fit neatly into one of our standard Kids’ Club packages, we can create a custom plan around your guest count, schedule, venue, and childcare needs.
Staff & Caregivers
Haven events are staffed by ECE-qualified caregivers who are selected to provide attentive, age-appropriate childcare in an event environment.
Yes. Caregivers are screened before working with children and families at Haven events.
Yes. Haven caregivers are required to have First Aid and CPR training so they are prepared to respond appropriately if an injury or emergency occurs.
Staffing is planned around the number and ages of children attending, the package selected, and any additional needs identified during event planning.
Haven coordinates staffing before your event and ensures each caregiver receives the information needed to prepare for the children and childcare plan. Specific staffing details can be communicated as your event approaches.
Before Your Event & Child Registration
Parents complete a child registration form with important information such as emergency contacts, allergies, care notes, and authorized pickup details. This helps our team prepare for each little guest before event day.
Child registration takes place after the event booking is confirmed. The event organizer will receive information on how participating families can securely register their children before the registration deadline.
Families should include any relevant care needs during registration. Haven will review the information ahead of time and discuss any additional planning or support that may be required before confirming that those needs can be accommodated.
Yes. If important information changes before the event, families should notify Haven as soon as possible so our team has the most current information available.
The final child count is confirmed before the event so Haven can finalize staffing, activities, supplies, and the Kids’ Club setup. Any late additions should be discussed with us in advance and are subject to availability.
Kids’ Club & Activities
Haven brings age-appropriate toys, games, crafts, and activity supplies to create a welcoming Kids’ Club experience at your venue. The exact setup is planned around the ages of the children attending and the space available.
Activities may include crafts, coloring, puzzles, group games, imaginative play, quiet activities, and age-appropriate movement or play options. The mix is selected based on the children attending and the type of event.
Yes. Activities are selected with the ages, interests, and needs of the registered children in mind so the Kids’ Club can offer suitable options for different age groups.
Space requirements depend on the number and ages of children attending and the Kids’ Club setup planned for your event. We’ll coordinate with you ahead of time to determine whether the available space is appropriate.
Yes. Themed crafts and activities may be available as an add-on and can be discussed when planning your event.
Event Day
Our team arrives before the scheduled childcare start time to prepare the Kids’ Club and make sure the space is ready before little guests begin checking in. Exact arrival timing is confirmed as part of your event plan.
Parents or guardians check their children in with the Haven team when they arrive and confirm any important information before returning to the event.
Yes. Parents remain nearby at the event and can check in with their children when needed. We’ll coordinate the Kids’ Club setup and event flow so families understand how to access the childcare area.
Children are released to an authorized parent or guardian using the pickup information provided during registration. This helps our team maintain a clear and organized handoff at the end of care.
Once all children have been picked up, Haven packs up the Kids’ Club, gathers our equipment and supplies, and leaves the designated childcare space tidy.
Changes, Travel & Special Requests
We understand that event timelines can change. Let us know as soon as possible if your childcare start time, end time, or event schedule changes so we can confirm staffing and availability.
Possibly. Additional children may require a different package or additional staffing. Contact Haven as soon as your guest count changes so we can determine whether the additional children can be accommodated.
Additional time may be available, but it cannot be guaranteed on event day. We recommend arranging extra care hours in advance whenever possible so appropriate staffing can be planned.
Yes, depending on the location and event requirements. Haven may provide childcare in surrounding communities, with applicable travel fees included in your personalized quote.
We’re happy to discuss unique activities, schedules, venue arrangements, or other childcare needs. Tell us what you have in mind when requesting your quote, and we’ll let you know what we can accommodate.
Still Have Questions?
Every event is a little different. If you don’t see your question answered here, tell us about your event and we’ll be happy to help.
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